I was privileged to be invited as a guest speaker at the August 6th, 2010  ABA Ethics 20/20 Commission public hearing on legal outsourcing San Francisco.  The ABA also heard or received testimony from two other executives of legal process outsourcers (LPO).  Click here for the speaker schedules and written testimony (PDF).  In this [...]

We recommend reading Innovators at the Barricades, a blog post last week by Bruce MacEwen at Adam Smith, Esq.  He argues that legal process outsourcing (LPO) is a disruptive force for law firms, citing Clayton Christensen’s The Innovator’s Dilemma.  We agree with most of his analysis though take issue with a couple of points.
MacEwen [...]

As the only professional services provider of legal, discovery, research, and business solutions serving clients from four continents, a question I am often asked is “what is Integreon’s global strategy?”
This seems to be a topic of interest for the market recently and has prompted me that it is probably time for a blog post about [...]

A Posse List blog post earlier this year, Computer-aided document review has arrived (12 January 2010), comments on a thought-provoking e-discovery study described in an academic journal article.  The premise of the underlying study, which compares computer classification of documents with manual review, is that automated systems are capable of categorizing documents at least as [...]

The Lawyer reported last Friday, in Osborne Clarke’s PEP rises on flat turnover figure, that Integreon middle office outsourcing client Osborne Clarke reported significantly increased profit per equity partner despite almost flat revenue.  The article notes one of the reasons: “The firm has also saved money through its continuing relationship with legal process outsourcer [...]

Successful organizations know that being the best is very much determined by who they hire and how they integrate and develop those employees once on board. At Integreon, we pride ourselves on identifying and attracting top talent, and integrating that talent into our workforce to help us deliver high-quality professional services that enable our clients [...]

On Tuesday I read with interest Jordan Furlong’s blog post The evolution of outsourcing.  He opens by noting that though LPO is “in its relative infancy, legal process outsourcing has already had a huge impact on the legal services marketplace”.  Furlong focuses on two effects outsourcing has on the legal market:
“The first affects LPOs [...]

The Legal Process Outsourcing (LPO) market is relatively new and rapidly evolving, with a multitude of providers. Like many markets, it will probably consolidate over time, which means careful buyers will consider which providers are likely to be around for the long haul. This adds to the usual challenges of evaluating a crowded playing field, [...]

Early Case Assessment (ECA) is the e-discovery solution most in demand, according to the 2009 Socha-Gelbmann Electronic Discovery Report. In my blog post, E-Discovery Takeaways, I discussed the various methods clients are using to reduce the cost of handling e-discovery such as by in-sourcing and moving data to the cloud. Many corporations and law firms are also pinning [...]

Recent evidence suggest that the new normal for large law firms will differ from the pre-crash legal market.  Two weeks ago Hildebrandt Baker Robbins released its Peer Monitor Economic Index (PMI) for Q1 2010, which is flat – at the same level as 2009 Q4.  PMI is a function of demand (billable hours), productivity (hours [...]